do you have questions
We have provided a list of questions that we frequently get asked. If you have some questions that aren't in this list you can contact us through the contact page, by ringing 0787 264 8729 or emailing [email protected]
Our services are available within the Bristol region. However we do make exceptions if the job is worth the commute time/cost. If you would like to find more about the areas we cover, please visit our areas page
If you already have the parts that you would want to use and just need a specialist to install them, we can do that, and you’ll only have to pay for the labour. If however you do not have any parts – we can source these or alternatively you can buy them from our e-commerce store.
Yes, all of the photographs found in the projects section of the website are recent projects we have completed. If you would like to see more projects please get in touch with us and we will send some more photos / information through.
Yes our company is fully insured and complies with the most recent legislations in this field. If you would like to view our accredidations you can view them on our website here.
Yes, all of our work comes with a 2 year guarantee, with materials / supplies holding their own guarantee.
Yes, infact we encourage this. Sometimes it can be difficult explaining a situation especially if you have no knowledge in what you are trying to explain. From some well taken photographs we can give you a completely accurate quote which would not change later down the line.
All your information and communications is kept with us only. We take data protection very seriously and will not sell on personal details, they are only used internally by our staff to send invoices, quotations and discuss work we are doing with you.
This is a new policy we brought in recently due to the fact we are confident we will fix your issue. However if we don’t, we won’t charge you. Call us today for a rough estimate.
We offer all major payment options other than cheque*. These include credit/debit card, BACS (Bank Transfer) and cash. We are also in the stages of introducing card readers for all of our plumbers, meaning you can pay from your own house after the job is done.
Yes, but the total must be £500.00 or less.
In most cases, immediate payment is required. However, we can allow up to 3 days for certain circumstances. Speak with us regarding available payment terms.
Absoloutely not. Paying by card is completely safe as we comply with all laws and use secure payment gateways.